Frequently Asked Questions
How do we make on-location beauty so simple? We thought you’d never ask!
You asked, we answered!
Payments & Deposits
When is the deposit due? At the time the contract is signed, you’ll pay a non-refundable deposit. The deposit will secure your event day in our calendar as well as your Style Trial (if booked).
When is the remaining balance due? The final balance for all services plus gratuity will be charged to the single credit card on file 14 days prior to the event. At this time, a final headcount is due.
Is the deposit refundable? The deposit is non-refundable; however, we’re not satisfied until YOU are. If you were unhappy with the original outcome of your trial or the artists, Pin Me Up will provide a complimentary retrial with the same or completely new artists. Your big day is as important to us as it is you. We want you to be 100% confident in your look!
What if I want to change the credit card on file? We’re happy to change the card on file as long as we have the updated card information at least 14 days prior to the event.
Are there any group discounts or off-season discounts? As our freelancers provide the same level of service regardless of the situation or season, we do not offer discounts for our services. We are busy bees all year round.
Do you have any minimums for services? We are proud to say that we do not have any minimums for services!
Is gratuity included? Yes. We include a customary 20% gratuity on all day-of services. In our experience, almost every one of our clients appreciates not having to carry or fumble around for tips while they are trying to focus on the day ahead. If you feel your stylist deserves more than 20%, please let us know so we can adjust this for you. On our proposal you will see this under tax (gratuity tax 20%)
Style Trials
What if I know what hair stylist or make-up artist I want? While we’re happy to accommodate requests while we can, please know that some stylists and artists are booked months in advance. Unless you want to pick your date based on our availability (and, believe us, we’re flattered if you do!), the best thing you can do is to pick your preferred date and trust us to find another amazing stylist to bring your look to life. (We have over 75 rigorously trained professionals, and we stand behind every single one of them).
Can I schedule a trial without signing a contract? No. We require a contract prior to scheduling a trial in order to guarantee artists for the date you’ve requested. If for some reason you aren’t completely satisfied at the trial, we will work with you directly to figure out the next steps.
Do you travel for trials? While we are happy to travel on your wedding day, we do not travel for trials. We use the trial to determine exactly what equipment, products, and services we’ll be delivering. Hosting the trial in our salon gives us all our tools at our disposal (and helps us determine what we’ll need to bring for your event!). Plus, the lighting in our salon allows us to create the perfect look for your event.
Do I really need a Style Trial? There are lots of reasons why we recommend a trial—and most of them are all bride-centered. There are lots of things that could go wrong during your wedding day (we don’t list them—no sense in panicking early)—but the one thing you can control is how your hair and makeup looks, feels, and moves (or, in come cases, doesn’t move). If you have a chance to minimize some unknowns, this is a good one to pin up!
When should I schedule my trial? We advise booking your trial 2 to 4 months ahead of your wedding or event. At the time of the trial, we need to be able to finalize headcount as well as timing, services, and all day-of details—scheduling too far in advance usually makes those details impossible makes it difficult to ensure the same artists will be available for your big day.
How long does a Style Trial take? Style Trials typically last two hours—one hour for makeup, one hour for hair. If you don’t want to do both during your trial, you can opt out of either trial.
How can I make the most of a Style Trial? Bring your veil and any hair accessories if you have them. If your headpieces aren’t in yet, don’t panic—we have sample pieces to try during your trial. Have ideas? Bring them! We love it when clients bring their binders, lookbooks, Pinterest boards, and snapshots along. Whatever it takes to convey what you want is fair game! Wear a shirt color that would closely match your gown. This will give you a more accurate image of what you will look like in your wedding dress. Come with a fresh face—no makeup please! That’s our job :)
About Pin Me Up Services
What is the difference between airbrush or traditional makeup? Airbrush versus traditional makeup is a personal preference. Airbrush makeup is a bit more full coverage whereas traditional makeup is a bit more natural. Your makeup artist can assess your skin and give recommendations at the time of your trial.
Are lashes included with makeup applications? Yes! Lashes are included with all makeup applications. If you want lashes but are not scheduled for a makeup service, a $15 fee applies.
If I had traditional makeup at the trial can I upgrade to airbrush on the day of? Absolutely! Any add ons or upgrades will be charged to the card on file 2 business days after your event.
Can we provide our own lashes? If you have a set of lashes you love, you’re more than welcome to use them; however, the lash application is still at the same price point to compensate for the makeup artists time.
What products do the makeup artists use? Our glam squad uses the highest quality professional products in their professional kits to create flawless looks for clients and their parties
Event-Day Logistics
What is the difference between airbrush or traditional makeup? Airbrush versus traditional makeup is a personal preference. Airbrush makeup is a bit more full coverage whereas traditional makeup is a bit more natural. Your makeup artist can assess your skin and give recommendations at the time of your trial.
Are lashes included with makeup applications? Yes! Lashes are included with all makeup applications. If you want lashes but are not scheduled for a makeup service, a $15 fee applies.
If I had traditional makeup at the trial can I upgrade to airbrush on the day of? Absolutely! Any add ons or upgrades will be charged to the card on file 2 business days after your event.
Can we provide our own lashes? If you have a set of lashes you love, you’re more than welcome to use them; however, the lash application is still at the same price point to compensate for the makeup artists time.
What products do the makeup artists use? Our glam squad uses the highest quality professional products in their professional kits to create flawless looks for clients and their parties
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